Frequently Asked Questions
Everything you need to know about our premium footwear and accessories.
What is the City Dry™ technology?
Our unique City Dry™ process involves treating our leathers and suedes with a special waterproof finish that keeps your feet dry and comfortable in wet conditions while maintaining the breathability of the material.
How long does shipping take?
Standard shipping typically takes 3 to 7 business days within North America. Express shipping options are available at checkout for faster delivery.
What is your return policy?
We offer a 30-day return policy for all unworn merchandise in its original packaging. Items marked as 'Final Sale' are not eligible for return or exchange.
Where are your products manufactured?
The majority of our footwear is handcrafted in our own factory in Montreal, Canada, ensuring the highest standards of quality and ethical production.
How do I care for my La Canadienne boots?
To maintain the longevity of your boots, we recommend wiping them with a damp cloth to remove salt and dirt. For suede, use a soft brush to restore the nap once dry.
Do you offer international shipping?
Yes, we ship to many countries worldwide. Shipping costs and delivery timelines vary by destination and will be calculated during the checkout process.